Our customers are at the heart of everything we do. We will treat them fairly and our priority is always to provide them with a quality service to meet their expectations, needs and requirements.
We are committed to ensuring our clients want to stay with us and recommend us to others.
Our Products and Services
We will endeavour to ensure that we manage customer expectations effectively throughout the delivery of our services. We continually aim to improve our service by listening to and understanding our customer’s needs and benchmarking our performance against the best externally. We will tell our customers where we feel we are not able to provide a suitable product or service that meets their needs.
All Ark Business Finance Ltd staff will be knowledgeable, professional, and courteous in meeting the needs of our customers. We encourage our staff to recommend improvements to our service where possible so that the client service experience is continually improving. We provide continuous training to ensure our staff have the skills, knowledge and technical expertise to do their jobs effectively
Measurement and Reporting
We will set key performance indicators to help us to focus on customer service delivery and improvement. We will routinely measure ourselves against these parameters ensuring that the business remains accountable to the customer.
We will always communicate with our customers in an open and transparent manner, returning all phone calls and emails within an agreed timescale. We also commit to calling our clients every 90 days, unless they state a preferred alternative timescale.